Delivery in Kuwait

We ensure delivery within 4 hours if the order was placed between 8 am and 8 pm, but can take up to next day delivery in case order was placed beyond 8 pm.

Delivery locally in Kuwait is 2KD charge at the moment.

Exception: Ali Sabah Alsalem and Sabah Al Ahmed will be delivered every Sunday and Thursday, provided the order is done a day before. Any order done on Sunday will be delivered on Thursday and any order done on Thursday will be delivered Sunday.

Exclude: (Bneider, Alsalmi, Alwafra, Nuwaiseeb, Alzour, Al-Abdali, Ali Alsalem Airbase, Shuaiba, Mina Abdullah, AlJulaia, Kebd, Al-Maqwa'a, Amghara, North Jahra, Farms and Wild Camps and Coast)

Delivery outside Kuwait

GCC and international shipping charge is calculated depending on shipping country and products’ weight and is delivered within 3-7 business days.

If your country imposes duties & taxes, you must pay it.

Shipping Damage

* If the product(s) arrives at your door with apparent damage, please refuse to sign it and then contact us immediately.

* If you have already accepted the parcel and found it was damaged, please contact us within 24 hours by email (cs@gomugi.com) after the parcel arrived.

* Please do not throw away any packing material.

Your acceptance of the terms and conditions is legally binding upon you.

Thank you for shopping with us.

Refund Policy

Please note that we will be responsible to collect the products from buyers under the following conditions as per Kuwait Law,

When a customer purchases an item and wants to return or exchange – he/she has only 14 days to return or exchange, making sure the items are returned in a re-saleable condition. That means the item(s) must be unused and in the same condition as received. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items within 14 days from the date on which the items were delivered.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you with no refund.

To complete an exchange/return, we require a proof of purchase.

Note: In case any return request made by the customer, then we will not refund the shipping charges as that has already been incurred by us. We will refund the product purchased amount only.

However, if you just do not want the order for any personal reasons, we do not refund the shipping fees.

Already engraved mugs are non-exhangeable and non-refundable.

Your acceptance of the terms and conditions is legally binding upon you.

Thank you for shopping with us.

Please contact us at 'cs@gomugi.com' to request an exchange or return for items bought online.

Privacy Policy 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from "www.gomugi.com" (the “Website”).

PERSONAL INFORMATION WE COLLECT

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address,
time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

-“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and Knet information), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Website (including processing your payment information, shipping arrangement and invoicing. Moreover, we use this Order Information to:- Communicate with you;- Screen our orders for potential risk or fraud; and- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. Finally, we may also share your
Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we
receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Website data collection and use practices when we see a Do Not Track signal from your browser.

DATA STORING

When you place an order through the Website, we will maintain your Order Information for our records.

CHANGES

We may update this privacy policy from time to time without prior notice.