It depends on what you’re sipping.

• 8oz is best for specialty coffee, tea, matcha, and smaller drinks.
• 12oz is better if you like more room for ice, milk, or larger drinks.
• Mugi Māi (25oz) is made for water, long days, and staying hydrated on the go.

Yes. Our 8oz and 12oz Mugis are made for both hot and cold drinks, and can keep beverages hot or cold for up to 4 hours depending on usage.

Mugi Māi 25oz is made for cold drinks and can keep them cold for up to 8 hours depending on usage. Since it comes with a straw lid, we do not recommend using it for hot beverages.

Not all Mugi lids are spillproof, yet. Some colors come with spillproof lids, while others come with our regular lids. Spillproof options are marked on the website, (“spillproof” tag), so please check the product details before placing your order.

All Mugi products have a ceramic-coated interior, so your drink stays tasting the way it should, without that metallic aftertaste.

Yes. Mugi lids are made from premium Tritan, a shatter-resistant material that is 100% BPA free. The body is made from stainless steel with a ceramic-coated interior. 

Yes. All Mugi products are designed to fit in most standard car cup holders, though fit may vary depending on the car model and cup holder size.

For the best heat retention, we recommend warming your Mugi before use. Before pouring in your coffee, tea, or other hot drink, fill your Mugi with hot water for a minute or two. Warming the ceramic-coated interior first helps your drink stay hotter for longer.

For best results, rinse your lid soon after use, especially after coffee, matcha, milk-based drinks, or sweet drinks. These can dry and build up around the lid’s small openings and inner layers if left unwashed.

Wash the lid with warm, soapy water using a soft sponge, and pay extra attention to the sipping area, seal, and any small grooves or openings. Let it dry fully before putting it back on your Mugi.

We recommend using gentle soap and a soft sponge to help keep your lid in the best condition.

Mugi is designed for regular use, but it is not completely dent-proof. Some drops or strong bumps may cause small dents, scratches, or marks depending on the impact.

No. For your safety and to protect your Mugi, please do not microwave, freeze, or put any Mugi product in the dishwasher. Always hand wash only.

Carbonated drinks are not recommended when the lid is closed, as pressure can build up and may cause leaking, spilling, or spraying when opened.

If you choose to use carbonated drinks, please do not seal them inside your Mugi. For Mugi Māi (25oz), use it with the lid off. For spillproof lids, keep the switch open so pressure can release.

Mugi Māi is spillproof and leakproof when the straw cover is properly secured. It can be carried in your bag, but for extra safety, we recommend keeping it upright, especially when carrying it with electronics, documents, or other items that could be damaged by spills.

You can attach charms, keychains, mini plushies, or lightweight accessories to personalize your Mugi Māi. We recommend choosing items without sharp edges, rough surfaces, or metal parts as they may scratch the bottle with movement.

Mugi Mai is designed for water, but you can use it for other cold drinks as well. For drinks with milk, protein, fruit, or other fresh ingredients, we recommend drinking them within a safe amount of time and washing your Mugi Mai soon after use to keep it fresh. Please note that thicker drinks may clog the straw and require deeper cleaning.

Carbonated drinks are not recommended when the lid is closed, as pressure can build up and may cause leaking, spilling, or spraying when opened.

If you choose to use carbonated drinks, please do not seal them inside your Mugi. For Mugi Māi (25oz), use it with the lid off. For spillproof lids, keep the switch open so pressure can release.

We recommend washing your Mugi Māi and straw daily if you use it regularly. Remove the straw and clean it with the dedicated straw cleaning brush using warm, soapy water.

Let all parts dry fully before reassembling.

Do not use harsh cleaning products, as they may damage the product.

Yes. You can choose your engraving text, select from multiple English and Arabic fonts, add symbols, and pick one engraving placement per Mugi, including vertical, horizontal middle, horizontal bottom, or horizontal top.

Custom logos and special designs may be available upon request.

Yes. We offer bulk orders and custom engraved Mugis for businesses, events, and organizations. Contact us for more details. 

For local orders, get ready to sip in style within 24 hours.

International orders may take a bit longer, up to 3-4 working days, but rest assured, your Mugi is on its way!

Yes, we sure do! We ship all over the world, bringing Mugi magic internationally. As for fees, they vary depending on your order and location. But don't worry, we'll make sure to find the best option for you.

We want every sip to be joyful, so if your Mugi doesn't bring a smile to your face, you can send it back within our 14-day policy, as long as you haven't used it. All engraved mugs are non-refundable and non-exchangeable.